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Monday - Friday 09:00AM - 17:00PM
Saturday - Sunday CLOSED
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Terms and Conditions | New Age
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Terms and Conditions

New Age is an online service that offers a variety of tours, tickets and services.

This Website is provided to assist customers in gathering travel excursion information, posting opinions of travel excursions, and searching for and booking reservations for products. Not for any other purposes.

TERMS AND CONDITIONS

By submitting the booking form you are accepting the following conditions:

I understand that New Age S.A.S. (the parent company of newagecitytours.com)  will be using the email address I supply on the form to send me a confirmation and details of my reservation.

It is my responsibility to contact New Age within three working days of submitting the form should I not receive the voucher confirmation.

I accept that it is not the responsibility of New Age  to ensure that the email address I entered on the booking form is functioning correctly.

I understand and accept that New Age assumes no responsibility and is not liable in any way for lack of service or access problems deriving from strikes or absence of personnel at any Italian State Museum.

I accept that it is my responsibility to carefully follow the instructions on my voucher.

 

Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to the New Age Customer Care (info@newagecitytours.com) who will process the request.

See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.

  • New Age does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.

Payments & Cancellations

When you book a reservation for a product through the Website, New Age  collects your payment information and processes your payment

No refunds are available once a tour or service has commenced.

If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.